Terms of service
1. Definitions and Terms
PLEX Robotics / Seller – PLEX ROBOTICS SRL, with its registered office located at Sat Telega, Strada Principală, No. 188A, Comuna Telega, Prahova County, Romania, registered with the Trade Register under no. J29/1654/15.07.2024, VAT ID RO50366637.
Buyer – any natural or legal person who places an order. Legal entities benefit only from the rights guaranteed under applicable legislation for professionals.
Consumer – any natural person acting for purposes outside their commercial, industrial, or professional activity.
Site – the online platform www.plexrobotics.com, owned by PLEX ROBOTICS SRL.
Order – the expression of intent submitted electronically by the Buyer to purchase products, for which a unique registration number is generated, usually consisting of four digits.
Contract – the distance contract concluded between the Seller and the Buyer.
Products – goods displayed and offered for sale on the Site.
2. Applicability of Legal Rights
Consumers benefit from all the rights provided under Government Emergency Ordinance no. 34/2014 and Law no. 449/2003. Legal entities do not benefit from the 14-day legal right of withdrawal or the legal conformity warranty, as these apply exclusively to consumers.
3. Return Policy (14-Day Right of Withdrawal)
Consumers have the right to withdraw from the contract within 14 days of receiving the products. Products must be returned in perfect condition, with all accompanying accessories and documentation. The value of the product will be refunded via bank transfer within a maximum of 14 days from the receipt of the returned product.
Returns will not be accepted for used or damaged products, products with incomplete packaging, or missing accessories. Legal entity buyers are not entitled to this right.
4. Legal Warranty of Conformity
Products purchased by consumers are covered by a 2-year legal warranty of conformity. This includes repair, replacement, appropriate price reduction, or refund of the product value, in accordance with Law no. 449/2003. Products purchased by professionals are not covered by any warranty unless expressly stated in a contract.
5. Product Delivery
Delivery is made via express courier, within 1–2 working days from payment confirmation for products in local stock, where clearly stated on the Site. For pre-ordered products from suppliers, delivery terms will apply as indicated, depending on the supplier, product nature, courier availability, and public holidays. The Buyer is obliged to accept the delivery. In case of failed deliveries, the costs will be borne by the Buyer. Packaging must be checked upon receipt. Signature on the delivery document confirms receipt in good condition.
6. Payment and Invoicing Methods
Payment can be made via bank transfer or through the Shopify Payments processor. The invoice will be issued based on the details provided by the Buyer in the order form. PLEX Robotics is not responsible for incorrect information provided by the Buyer.
7. Limitation of Liability for Legal Entities
Legal entities may not claim product non-conformity or exercise withdrawal rights, except where otherwise agreed in a contract. Any warranty offered to professionals is commercial and optional.
8. Intellectual Property Rights
The content of the Site is the property of SC PLEX ROBOTICS SRL and is protected under Law no. 8/1996 regarding copyright. Reproduction, distribution, modification, or publication of the content without prior written consent is prohibited.
9. Dispute Resolution
Disputes shall be resolved amicably, and if this is not possible, they will fall under the jurisdiction of the competent courts in Romania. Consumers may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
10. Contact
For complaints or additional inquiries, you may contact us at office@plexrobotics.com or by post at: Sat Telega, Str. Principală, No. 188A, Comuna Telega, Prahova County, addressed to SC PLEX ROBOTICS SRL.
