Privacy policy

Privacy Policy

The processing of personal data is carried out in accordance with the notification registered with the National Authority for Personal Data Processing under number 13547 dated 18/07/2024.

The confidentiality of your personal data is one of the main concerns of PLEX ROBOTICS SRL, headquartered in Sat Telega, Strada Principală, Nr. 188A, Comuna Telega, Prahova County, Romania, as the data controller.

This document is intended to inform you about the processing of your personal data in the context of using the website https://www.plexrobotics.com, hereinafter referred to as "the website".

Categories of Personal Data Processed

1.1. If you are a customer of the website, PLEX ROBOTICS SRL will process your personal data such as:

  • Full name

  • Phone number

  • Email address

  • Billing address

  • Shipping address

  • Data regarding how you use the website

  • Any other information you provide directly when placing an order or through your use of the website

If the order is not finalized, the email address and other data provided will not be stored.

1.2. If you are a visitor to the website, PLEX ROBOTICS SRL will process the following personal data:

  • Data you provide directly when using the site, such as information submitted via contact forms, inquiries, or complaints

  • Data collected indirectly, such as: IP address, browser used, navigation duration, search history, operating system, language, pages visited, full URLs, click paths to, through, and from the website, product views or searches, page visit duration, interaction data (scrolling, clicks, mouseovers), and behavioral data

Purposes and Legal Basis of Processing

2.1. If you are a customer of the website, PLEX ROBOTICS SRL processes your personal data for the following purposes:

  • To carry out the contractual relationship between you and PLEX ROBOTICS SRL, including order placement, validation, shipping, invoicing, order status updates, product returns, etc.

This processing is based on the contract defined in the Terms and Conditions. Providing your personal data is required to execute this contract. Refusal to provide such data may result in the inability to fulfill the contractual relationship.

  • To comply with legal obligations, including fiscal regulations and data archiving

This processing is necessary under legal obligations. Refusal to provide such data may result in the inability to comply with legal requirements and therefore the inability to provide services.

  • For marketing purposes, such as sending commercial communications (via email or SMS) regarding products and services offered by PLEX ROBOTICS SRL through the website

This processing is based on your consent, which you may give by ticking the appropriate box when placing an order.

You may unsubscribe at any time using the link found at the bottom of each marketing email or SMS.

Providing data for this purpose is voluntary. Refusing to provide consent will have no negative consequences for you.

  • To carry out various analyses and reports regarding the website's functionality, user preferences, and consumption profiles, mainly to improve the user experience

This processing is based on PLEX ROBOTICS SRL’s legitimate interest in continually improving customer experience. Providing data for this purpose is voluntary and refusal will have no negative consequences.

2.2. If you are a visitor to the website, PLEX ROBOTICS SRL processes your personal data as follows:

  • For marketing communications via email or SMS about products and services offered through the website

Processing is based on your consent, which you may provide by completing and ticking the newsletter subscription form.

You may unsubscribe at any time using the link at the bottom of each message.

Providing data for this purpose is voluntary and refusal will not affect you negatively.

  • To handle complaints, questions, and to monitor and improve your experience on the website

This processing is based on PLEX ROBOTICS SRL’s legitimate interest in ensuring the proper functioning and improvement of the website and services, including resolving any comments, inquiries, or complaints.

Providing data for this purpose is voluntary and refusal will not have negative consequences.

Duration of Data Processing

PLEX ROBOTICS SRL will process your personal data as long as necessary to fulfill the processing purposes mentioned above.

If you are a customer, we will retain your data for the duration of the contractual relationship and thereafter in accordance with applicable legal obligations (e.g., financial documents are kept for 10 years as per law).

If you request data deletion, or withdraw your consent for marketing, your data will no longer be processed for that purpose—without affecting processing done based on your prior consent.

Disclosure of Personal Data

We do not sell or rent your personal data to third parties.

However, certain data may be shared with third parties such as service providers, shipping carriers, hosting providers, or IT companies acting as data processors under contracts requiring confidentiality and restricted use.

We may also disclose your data to public authorities in the following situations:

  • For website administration

  • When required for awarding prizes or promotional campaign participation

  • To maintain, personalize, or improve the website and services

  • For data analysis, testing, research, usage trend monitoring, feature development, and security

  • For lawful marketing communications

  • When legally required

Transfer of Personal Data

Personal data may be transferred outside Romania, but only to countries within the European Union.

Your Rights

Under data protection legislation, you have the following rights:

  • Right to be informed – about how your data is processed

  • Right of access – to verify whether your data is processed and obtain processing details

  • Right to rectification – to correct inaccurate or incomplete data

  • Right to erasure ("right to be forgotten") – under certain conditions

  • Right to restriction of processing – under certain conditions

  • Right to data portability – to receive your data in a structured format and transfer it to another controller

  • Right to object – to data processing based on legitimate interest or for direct marketing

  • Right not to be subject to automated decisions, including profiling

  • Right to file a complaint with the Romanian Data Protection Authority or a competent court

To exercise your rights or ask further questions, contact us at: office@plexrobotics.com

Children's Privacy

PLEX ROBOTICS SRL does not knowingly collect or process data from individuals under the age of 18. If we become aware that we have inadvertently received such data, we will either obtain parental consent or delete the data.

If you believe we have received data from a minor, please notify us at office@plexrobotics.com.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy. Any significant changes will be announced via email (if possible) or through a prominent notice on our website.